Protecting Your Privacy
Please rest assured that the information that you provide to us will be used to process your order only. Our company never has and never will share your information with any other individuals or companies.
We will not send you solicitations or emails not related to the order that you placed with us. We, too, do not like to receive unsolicited emails so we would never subject our customers to that annoyance.
We will refund or exchange any undamaged, non-custom or non-personalized Ketubah lithograph within 14 days of receipt on the condition that it is resalable. Please be aware that a ketubah that is rolled, unrolled and then rolled and unrolled again is rarely in resalable condition. Though the ketubah that you receive is perfect for framing, the returned ketubah is not usually suitable to send out to another couple. So please choose carefully with the intention of keeping the ketubah.
Giclee ketubot may not be returned since they are printed per order and cannot be resold.
Call for a return authorization.
For your own protection, return items using a trackable shipping method and insure for the full value of artwork. Shipping will not be refunded for a return but in some instances may be applied to an exchange. If for any reason you need to return the ketubah, it must be returned in the original packaging.
On custom, original or personalized ketubot:
All sales are final and refunds, exchanges and cancellations are not available if work has already begun.
In any instance that the ketubah arrives damaged, we will replace it at no cost to you. Please save the damaged original packaging and artwork so we can make the appropriate insurance claims with the shipper.
Judaic Connection makes every effort to provide current and accurate information on our websites regarding descriptions, pricing and availability of products. However, on occasion, an error can occur. Judaic Connection will not be required to sell a product based on incorrect information on our websites. You will be notified of the error as soon as it comes to light and you, or we, will have the option of canceling the order. Should your order be cancelled before work has begun, you will receive a full refund if your credit card has already been charged.
Judaic Connection reserves the right to change its prices for products and services sold on our websites, effective immediately upon posting the changes on the site. If you have already placed an order, the price that appeared at the time of your order will be honored.
Judaic Connection is not responsible for, and cannot guarantee, the timely delivery of a product once it is in the possession of a shipping vendor. On occasion, shippers misroute packages and they are not delivered in the time specified for a particular shipping priority. This is beyond our control. Incorrect or incomplete addresses also cause delays and incur extra charges. These charges are your responsibility.
Packages are insured for damage and loss. Please keep original packaging if your item arrives damaged so the shipper can process the claim.
Judaic Connection is not responsible for damage done to a product once it has been delivered including, but not limited to, paper damage due to environmental conditions, damage by calligraphers or other individuals who fill in the ketubah or framers.
Judaic Connection is not responsible for any damages incurred due to products not being delivered on time, due to shippers' errors or your failure to follow up on your order. Judaic Connection diligently completes and ships orders in a timely manner but, on occasion, an order placed via the shopping cart, fax or mail does not reach us. If you have not heard from us it is your responsibility to check on your order.
Judaic Connection is not liable for damages to your computer system or loss of data should any virus be transmitted while using our site or receiving emails from us.
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